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Apple Store - Service Desk Representative buy in US, Free Classifieds Ads

Company Name:
The Mac Support Store
QUALIFICATIONS:
YOU MUST HAVE PRIOR EXPERIENCE WITH APPLE SERVICES AND PRODUCTS IN A RETAIL ENVIRONMENT. TECHNICAL KNOWLEDGE IS REQUIRED
Mac, iPhone iPad user for the last three years
Organized and Customer Service oriented
Attention to fine details, documenting information
Ability to prioritize
Punctual
Energetic but calm, positive and helpful when faced with stressful situations
You have in-depth knowledge about Apple products, and Apple history is a plus
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GENERAL DUTIES:
Heavy phone work.
Setting customer expectations.
Heavy use of Lightspeed Database and Point of Sale (http://www.lightspeedretail.com) - self paced training
Prepare, schedule and track all shipments
Respond to customer emails
Receive purchases
Tracking in-house repair units
Keeping store neat and clean
Garbage 2x a week
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INTAKE DUTIES:
Greet customers
Set customer expectations
Listen, discuss and record computer problems and customer info on the Service Repair Orders
Coordinate diagnosis intake with Apple Certified Technicians
Order parts, finished goods & update internal records
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CHECKOUT DUTIES:
Invoice and call customers upon repair completion
Retrieve computers from tech room.
Candidates MUST understand the importance of customer service by maintaining a friendly and helpful demeanor with our customers
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BENEFITS
Sponsored Apple Product Professional Training graduating to certified status
Sponsored Apple Product Sales Training graduating to certified status
One Week Paid Vacation After One Year (After 3 Months Employment)
Shift:
Monday: 1:45AM - 7:15PM
Tuesday: 1:45AM - 7:15PM
Wednesday: 1:45AM - 7:15PM
Thursday: 1:45AM - 7:15PM
Friday: 1:45AM - 7:15PM
Saturday: 9:45AM - 4:15PM
Hours of operation are M-F, 9AM-7PM and Saturdays 10-4.
Three personal and three sick days per year. No smokers please.
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